warranty

 We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or that something else happens that means you can make a claim under the warranty. Legally, you are obliged to report this to us within two months after the defect has become apparent. If the defect falls within the warranty, we will arrange repair or replacement free of charge.

 Complaints 

It can always happen that something does not go exactly as planned. We recommend that you first report any complaints to us by emailing grogline@gmail.com. From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.